Help Center
Everything you need to know about our products and services.
📦 Shipping & Delivery
If your order gets canceled, we will notify you via email.
Why would an order get canceled, even though it says you have it in inventory?
We partner with our trusted printing companies. Sometimes the inventory doesn't get updated right away on our side. This is something we are working on to get better updates on our inventory.
We currently ship to the US. Please contact us if you have shipping questions.
All products are made to order. Please allow 2-5 business days for production.
Domestic orders typically arrive within 3-7 business days. International orders can take 10-15 business days, depending on customs.
Processing Time
All items at Sparkle Paperie House are made to order.
Please allow 2–5 business days for production before your order ships.
Because each item is created just for you, processing times may vary slightly during busy seasons or new launches.
Shipping Time
Once your order has shipped, estimated delivery times are:
United States: 3–7 business days
International: 7–21 business days (varies by destination)
Shipping times are estimates and may be affected by carrier delays, holidays, or customs processing.
Shipping Costs
Shipping costs are calculated at checkout based on your location and the items in your order.
Tracking Information
Once your order ships, you’ll receive a confirmation email with tracking details.
Please allow 24–48 hours for tracking updates to appear.
Multiple Shipments
If your order includes multiple items, they may ship separately depending on production location. You’ll receive tracking for each shipment.
Address Accuracy
Please double-check your shipping address before placing your order.
Sparkle Paperie House is not responsible for delays or delivery issues caused by incorrect or incomplete addresses. Contact us at sparklecustomerhelp@gmail.com
Lost or Delayed Packages
If your package appears delayed or lost, please reach out to us at sparklecustomerhelp@gmail.com within 20 days of delivery so we can assist you.
🔄 Returns & Exchanges
We accept returns within 30 days of purchase arrival at the destination for unused items in original packaging. Please contact us at sparklecustomerhelp@gmail.com to start your return process. Customers are subject to paying for the return shipping label.
The fastest way to ensure you get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item. Please contact us at sparklecustomerhelp@gmail.com
🏷️ Wholesale Inquiries
Yes! We love partnering with retailers. Please visit our Wholesale Application page to apply.